Do I need to sign a long-term contract?
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No. We offer month-to-month agreements because we believe our results should keep you, not a contract. Most clients stay long-term because the service works, not because they’re locked in.
What happens if something breaks after hours?
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Our proactive monitoring catches most issues before they become outages. For true emergencies outside business hours, we have an on-call escalation path. We’ll be clear about response expectations during onboarding so there are no surprises.
Do you support both Mac and Windows?
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Yes. We manage and support mixed environments including Windows PCs, Macs, iOS and Android mobile devices, and the network infrastructure that connects them all.
How quickly can you onboard us?
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Most North Georgia clients are fully covered within the first week. We start with a free IT assessment, build a custom service plan, and deploy monitoring and security configuration quickly — with minimal disruption to your team.
What size businesses do you work with?
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We focus on small and mid-sized businesses across North Georgia, typically 5 to 100 employees. If you’re too small for an in-house IT team but too large to leave IT to chance, KairosMSP is built for you.
Do you replace our current IT vendor or work alongside them?
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Either works. We can take over completely as your single IT provider, or we can coordinate alongside existing vendors or internal staff. We’ll recommend whatever structure is best for your environment during the assessment.